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Alex monitors incoming reviews and Q&As across your connected stores continuously. It categorizes reviews by sentiment and topic, flags those that need a response, and drafts replies for your approval.

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What Alex does

  • Monitors all incoming reviews and Q&As in real time
  • Categorizes by sentiment (positive, neutral, negative) and topic
  • Drafts review responses for your approval before anything is posted publicly
  • Answers customer Q&As within your configured guidelines
  • Flags reviews containing policy violations, factual errors, or competitor mentions
  • Monitors account health metrics

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Current status

Alex currently shows: Answered 46 reviews · 2 flagged — 2 reviews require your manual attention.

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Approval requirement

All public review responses require your approval before posting. Q&A responses can be set to automatic within the Customer Success dashboard settings.